Product quality and care information
We carry a diverse range of products made of many different materials and having different colours and finishes. Each is manufactured to exacting UK and EU standards, but there are some important quality and care details that we want our customers to be aware of before they make their purchase.
Solid polished metal items
Some items, like our Boston range, have solid steel or aluminium frames that are forged and polished by hand. Others will feature finer machine-polished metal facia or plating.
On hand-forged solid stainless steel and aluminium furniture, the metalwork has been polished so that it has a near mirror-like finish. But, the finish will look slightly duller than a glass mirrored item and will naturally contain light polishing swirls and light scratches. Very gentle indentations are to be expected from an item forged from metal. On joins, soldering marks may be slightly visible - this is normal and a requirement of solid and safe furniture.
We find some customers are disappointed to see these features on hand-forged solid metal furniture items so please do check with us before buying if you're concerned about this. They are perfectly normal and not a quality or fault issue.
After use, much like the casing of an expensive wristwatch, the polished metal will show light scratches; however, these will in no way detract from the overall look of the piece.
This advice applies to silver, copper and gold coloured solid metal items - the latter two have thick electroplating, which will not come off through the use of cleaning products.
- Not suitable for outdoor use
- Can be cleaned with a metal polishing cloth, microfibre cloth, glass cleaner, furniture polish or soapy water.
Brushed metal finishes
These items have either have an additional metal paint applied to create a grain effect or have been finished with a rough polisher that removes the shine and creates a dull metallic effect.
- Not suitable for outdoor use
- Can be cleaned with glass cleaner, furniture polish or soapy water.
Antiqued metal finishes
These items have paint applied or removed to create artificial 'rusting' or 'tarnishing'. We often use the word 'shabby chic' to describe these items, which have a lived in, antique look.
- Not suitable for outdoor use.
- Can be cleaned with soapy water only.
Stone and marble
Despite the perceived toughness of stone and marble items, these are porous materials that can be damaged by liquids that are allowed to rest on the surface for anything longer than a few minutes. This is a natural but unfortunately common blight to stone and marble, even those used in kitchen and bathroom environments.
Two types of damage can be caused to all stone and marble surfaces, dark or light. Etching (see example), which is when the polished surface becomes dull or matte, can occur when acidic liquids (e.g. salad dressing, ketchup, wine, soda, tea or coffee and general-purpose cleaning products) are left to sit on the surface and react with the stone’s calcium carbonate. The relatively common sight of colourless but dull cup rings can be caused when hot drinks are spilt on the surface. Re-polishing is required to remove this. Such stains will appear darker on light marble and slightly lighter on dark marble.
Staining can occur when a coloured liquid (sauces etc.) are left on the top, which is then absorbed and stain the marble. These can be removed with some cleaners, and the table top will then have to be re-polished, as the fact it has penetrated the stone means the polishing sealant has also been removed (etched).
We strongly recommended that placemats and coasters are always used when food or drink is placed on top of all stone tables. Much like on wood furniture, the top layer of polish provides some protection, but prolonged exposure will damage the material underneath.
Marble is especially brittle, so if an item is dropped on top of it, the surface may chip, which will then get worse with wear or use… a bit like how a pothole develops in a road. Marble will not develop faults like this without being struck externally first.
No stone or marble item is suitable for outside use unless stated.
Wood and leather
Products created in natural materials such as wood and leather are susceptible to unique characteristics such as knots, grain, minor colour differences, repaired scars etc. These are not deemed inherently as faults but should be embraced as signs of a truly natural and unique product.
Leather is a natural product, and each hide will have its unique characteristics and natural marks. Differences in the grain, texture and colour may be apparent from one hide to another and even within the same hide. We select hides of the highest quality, but some marking is inevitable and should be accepted as part of the individual appearance of leather furniture. Further creases and scratches will appear through use and should be embraced as a positive part of the item’s ageing process – nothing beats the look of a genuinely aged leather finish!
With exposure to light and air, cherrywood, maple and oak will mature to a deeper colour. This will be most pronounced in cherrywood, which mellows to a deep copper colour. For this reason, objects placed on such surfaces could leave ‘shadows’ when removed. Should this happen, exposure to daylight will eventually darken these paler areas and even things out.
Velvet upholstery can sometimes feature pressure marks, which are caused by prolonger storage of items in boxes or small spaces. Essentially, they occur when something remains pressed upon the velvet fabric, causing the fibres to remain depressed. The area will look like a lighter or darker patch and can sometimes be mistaken for a fault or stain.
It's a really easy problem to fix. The fibres will be relaxed with humidity, so we suggest using a steamer or clothes iron to apply steam to the area (without getting the fabric too wet or hot). Then, you can brush the fabric with a clean soft brush. The grain of the fabric will be restored in this way.