Deliveries & Returns

We offer free UK delivery using high-quality, reliable services - often safer and more cost-effective than our competitors. Any applicable charges are outlined below. At checkout, please select the correct delivery option to avoid delays. Overseas customers will receive UK-spec items (e.g. plugs) as standard - unfortunately, we can’t customise items to local standards. Need help? Just ask.

Prices shown below are for small items/large and fragile items

Small items include accessories and table lamps and large items include all mirrors and all furniture. If buying multiple small items, we may have to charge the large item fee - ask us for details, or we'll be in touch after checkout if this is the case.

EU customers

Deliveries to EU countries are now treated as exports and require additional customs processes. As such, the EU delivery above are a guide. Get in touch with us and we’ll be able to advise on the costs to deliver to you, including the product cost without UK VAT applied, the shipping fees, any customs duties that you may need to pay (there usually are none) and the VAT/sales tax that you will pay upon delivery – based on the prevailing VAT/sales tax rate in your country.

Most orders arrive within 7–14 days. Larger, heavier or fragile items may take longer due to specialist handling.

If something’s out of stock, we’ll let you know straight away. Standard delivery takes place on weekdays between 8am and 6pm. Need it sooner? Let us know - we may be able to arrange priority delivery or timed slots (before 9am, by 12pm or Saturday) for an extra charge.

You’ll get an email when your item is being prepared. If there's a delay, we’ll keep you updated with an estimated arrival time. Most deliveries are to the ground floor only. If you need delivery to a specific room, we can arrange a two-person team for a small extra charge. Let us know in advance - especially if you live in a high-floor apartment.

In some areas, larger items may be delivered to kerbside or the entrance of your building, especially in locations far from our base. Not sure if this applies to you? Please contact us and we’ll check.

If we’ve booked a day/time with you and no one’s home, we may need to charge a redelivery fee as the item will be returned to us.

Please inspect everything as soon as it arrives. On the rare occasion there’s any damage, please let us know within 24 hours so we can arrange a free collection and replacement quickly.

We offer a 14-day returns policy. Not quite right? Just let us know within 14 days and we’ll get the return process started. You can return the item yourself or we can collect it - there’ll be a collection fee, which we’ll deduct from your refund. Please keep the packaging until you’re sure you’re keeping your item.

Some items require minor assembly. Our drivers can’t assist for insurance reasons. Not sure what’s involved? Contact us before purchasing. Check all parts before assembling or disposing of packaging - this helps us process any returns smoothly.

Prefer to collect? No problem. Our HQ is open Monday–Friday, 9am–5pm by appointment. We can also open on Saturdays if needed - just let us know.

We may carry out additional checks on card payments and ask for photo ID (e.g. passport or driver’s licence) on collection.

Items collected in person are assumed to be in perfect condition when they leave us - we can’t be held responsible for any damage incurred after collection.

Would you like to cancel, return or replace an item? Visit our Replacements and Returns Centre to get started and find all the details you need.