COVID-19 - we're fully open and delivering as normal

Monday 4 January update

We remain completely open and delivering to all parts of the UK.

As all the four nations of the UK introduce regional or national lockdowns, we know things feel uncertain again so we’re committed to keeping you, our lovely customers, updated and reassured throughout these unprecedented times.

As an online retailer with no publicly accessible premises, we can continue working safely and fulfilling orders as normal. The latest national lockdown announced for England will have no impact on our ability to maintain our usual top levels of responsiveness and customer care.

Our delivery partners continue to operate and our suppliers remain open. In our offices, we’re continuing our safe way of working and you’ll find us quick and easy to contact by email, messenger and phone. We respond to messages in minutes and are available by free-phone, Monday to Friday.

We’re committed to spreading a little interior cheer throughout these bleak times and are delighted to continue serving our lovely customers to help make this Christmas at home as special as it can be. Why not check out our offers page to uncover some special seasonal discounts!

Making care workers smile

We're delighted to offer money off codes to NHS or care staff - just drop us an email from your NHS email address (ending @nhs.net) or a professional email address telling us what item(s) you have your eye on, and we'll reply with a special discount code.