Our Story

We've worked hard to craft the UK's premier online collection of exquisite, beautiful and utterly unique furniture, lighting and home décor. Learn how we're striving to deliver the best customer experiences and why we believe there's nowhere better online for serious interior inspo!

Our style

We live to William Morris's mantra: "Have nothing in your house that you do not know to be useful or believe to be beautiful". We only stock beautiful, glamorous and unique items that we personally adore. Our pursuit for beautiful lighting, mirrors and furniture has taken us across the UK and to the Far East where we source the most exquisite, intricate craftsmanship that has to be seen to be truly appreciated. We don't stock flat packed, ubiquitous furniture - we leave that to identikit high street stores.

Our hand picked collections are seasons ahead of the rest - we've had coverage in numerous cutting edge magazines from Elle Deco, Grand Designs, Ideal Home and Livingetc helping to set the direction for interior design in the UK.

You may recognise our items in other high-end homeware boutiques and we have supplied high-end hotels, restaurants and bars across Europe, Dubai and the United States. Our ethos: "for everything your home desires" is a founding principle. We aim for Shropshire Design® to be your first point of call when looking for exquisite, unique, beautiful and glamorous modern furniture. We strive to deliver this through a simple, beautiful and clean website that doesn't need you to wade through pages and pages of uninspiring pieces to find the item you desire.

How we keep our prices so low

We are sometimes horrified to see how much some of our competitors charge for the items we also sell. So, from our very first sale, we have been committed to bringing the same high quality items at realistic prices. Giving our customers the very best value is most important to us.

What this means for you is that our prices are lower than many of our competitors - sometimes by hundreds of pounds - and we routinely confirm these to ensure our customers always get the very best value. But... if you've seen an item cheaper elsewhere, get in touch and we'll not only match but beat the price!

Responsive, friendly customer care

Buying online depends on trust. We know our customers buy from us in good faith and therefore should have all the information they need to be assured they will receive the item they ordered in a timely manner.You can call us every day and email us any time - you'll usually get a response within a few hours. Our whizzy computer systems will send automated messages letting you know the progress of your order so you'll always be kept in the loop.

Deliveries

Key to the success and reputation of any online business is their delivery service. It has taken some time and energy to perfect this, building our own in-house delivery team and fleet of vehicles, and partnering with dependable delivery companies. For larger or fragile items, we use our own delivery people or independent delivery companies where the drivers own their business and take great pride in the service they provide. For smaller items we use couriers such as UPS making sure we package the items well to protect them.When delivering larger items, our friendly and professional delivery drivers will always call you to agree a convenient time to make delivery. We will always confirm the day of delivery by email, text or phone.

A business you can trust

At Shropshire Design, we pride ourselves on being a beacon of trust and reliability in an online marketplace increasingly crowded with dubious entities. Unlike an increasing number of websites businesses lacking transparency, we are fully registered with all key UK authorities, including HMRC, Companies House, the Information Commissioner's Office, the Financial Conduct Authority and the UK IPO office (registration details are below) ensuring that we operate to the highest UK standards of business legitimacy and accountability.

Our success is not just in our exquisite product range but also in our commitment to customer satisfaction and trust. Each purchase you make is backed by the assurance that you are dealing with a reputable, real business - with a committed team of family and people behind it. You can always reach us through various channels - be it a phone call, email, messaging, or even by visiting us in person. This open line of communication, we hope, establishes a trust that is often missing with many online retailers, especially those without proper business credentials like a VAT number, company number or physical premises. In a digital era brimming with unscrupulous websites masquerading as legitimate businesses, we hope that we stand out by providing you not just with exceptional products but also the peace of mind that your interests are protected and valued.

We are more than happy to provide you with any assurance you need before purchasing - just get in touch. And... wherever you shop online, please always look out for the website's company details, address, and reviews to make sure you're dealing with a real company that has accountability to the customers it serves. Additionally, we are acutely aware of many websites that mimic legitimate ones like ours, promoting items similar to those we offer but lacking the ability to source them. Some even like to copy our website design in the hope of deceiving customers. This deceptive practice is unfortunately common nowadays, so we urge our customers to be vigilant. Trust is paramount at Shropshire Design, and we strive to set ourselves apart by not only offering genuine, high-quality products but also by being a transparent, easily contactable, and accountable business. Our commitment to authenticity is unwavering, and we assure you that with us, what you see is exactly what you get.

Company and statutory details

Shropshire Design Ltd, registered in England and Wales (number: 08280327). VAT registration number: GB165442507.
EORI number: GB165442507000. Authorised and regulated by the Financial Conduct Authority (number: 739591).
Registered with the Information Commissioner's Office (reference: ZA298918).

Head Office: Shropshire Design Ltd, Long Lane, Neachley, Shifnal, TF11 8PJ. A customer viewing studio can be attended by appointment at our head office, a stone's throw from RAF Cosford in Shropshire.

Shropshire Design® is a registered trademark of Shropshire Design Ltd (trademark number: UK00003228092).