Delivery and returns information
Free delivery as standard* and 14 days to make your mind up
We use a range of services including specialist delivery companies and couriers. Our simple delivery process is summarised below.
*Free delivery applies to England and Wales only. Sadly, heavy goods delivery companies charge more for delivery to our friends in Scotland and NI owing to their distance. See our delivery charge table.
We typically deliver orders within 10 - 14 days (a little longer to deliver large, fragile, heavy and awkward items as we need to use specialist delivery companies).
If items are out of stock, we will notify you and confirm expected delivery timescales. The free standard delivery option takes place weekdays at any time between 8am and 6pm. If you need your item quickly, please let us know and we'll do our very best to meet your needs. Delivery before 9am, 12pm and on Saturday is available for a small additional fee.
When your order is being prepared for dispatch, we'll email you. If delivery takes longer, we'll contact you to confirm an ETA. Delivery will be made to the ground floor only.
Accepting the item
As soon as the item(s) arrive, please check them thoroughly. It's rare, but items can sometimes be damaged on their way to you. Please let us know within 24 hours of receiving your item of any damage so that we can collect and replace the item(s) quickly for free.
We operate a 14 day returns policy. If, for any reason you wish to return your item(s), just let us know within 14 days of receiving your order. You can return it yourself, or have us collect it for a small fee that can be deducted from the final refund. You must keep the items' packaging until you know you'll be keeping them. Read more about returns.
Some items may require minor assembly - we're sorry our drivers cannot assist with this due to insurance purposes. We strongly suggest you check every part of items that require minor assembly before you construct them or dispose of packaging.
Our delivery charges are below. We use high quality delivery options that are the safest and most cost effective of any of our competitors. Prices shown are for small items (such as accessories and table lamps) and large items (all mirrors and all furniture).
When checking-out, please select the correct option to avoid a delay with the shipment of your order.
United Kingdom (inc. Crown Dependencies and Gibraltar)
- England and Wales: Free
- London Congestion Zone: £11.50
- Scotland: £10/£35 (Shetlands: contact us)
- Northern Ireland: £15/£55
- Gibraltar, Jersey, Isle of Man and Guernsey: £35/£75
- Republic of Ireland: £35/£100
- France, Germany, Portugal and Spain: £35/£100
Rest of Europe
- Rest of Europe: £40/£120
- Australia: £65/£195
- United States and Canada: £95/£450 (contact us for a precise quote)
- Other countries: POA (please contact us for delivery prices to anywhere else in the world).
Cancellations and returns
We're confident that you'll fall in love with your item as soon as it arrives. But if, for any reason you wish to return an item, you may do so within 14 days of receiving your item for a full refund (except for made-to-order pieces).
To cancel or return your order, please email us.
Returned items must be in a resalable condition (for example not have been partly or fully assembled, or incurred any damage when hung on a wall) and you are responsible for its safe return including the cost of postage.
We will replace items that arrive faulty or damaged for free. However, if you request to return the item and do not wish us to replace it for a perfect version free of charge, this will be deemed a return, and you will be liable for the return costs.
Items must be returned in their original packaging as that is how we can ensure the item is adequately protected on its way back to us. Plus... it means we can give the item a lovely new home! If items are not returned in their complete original packaging, a 20% repackaging fee may be charged. Further reductions to the refund may be made if the item shows signs of use or damage.
Cancelling discounted orders
If a discount was provided when you placed your order, we'll have provided this based on you spending a certain amount with us. If any part of the discounted order is subsequently returned, this will lower your spend with us and therefore may make you ineligible for the discount. As such, we reserve the right to remove the whole discount provided on your full order from the refund you are due. Please contact us to discuss this if you wish to return part of a discounted order.
This does not affect your statutory rights. These terms were updated on 13 June 2014 in line with the new Consumer Contract Regulations that replaced the Distance Selling Regulations.
Contact us and we'll beat a competitor's price by 10% of the difference.
Free Delivery* & 14 day returns
*Congestion Zone, Scotland & NI from just £10 extra. We ship worldwide, too!
Interest Free & 5 Year Finance
Spread the cost for free or for longer with our repayment plans.
Send us a snap of your item for up to £60 cash back.
Coming soon: receive discount points for every £ you spend with us.
Request a generous trade price and make payment by pro-forma, receive a VAT receipt and more.